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Was annoyed by a rattling tiller so contacted Tony Payne at Red Bull Basin and in June last year spent a couple of days out of the water when the the complete tiller assembly was removed and repaired. Surprising the amount of wear on the tiller spigot and mountings merely by the swinging of the tiller arm. More to the tiller than meets the eye but what a difference when corrected.
I did photograph the tiller assembly removed but posting them is another world.
Thanks for the pic. No this shouldn't be removed. It needs a really good wallop - that should do the job. Failing this it would be best attended to next time you're blacking.
I can't figure out how to post photos here so I put one at the end of my 2015 journal at http://www.public.asu.edu/~icrjc/Narrowboat/Summer15.html
Page down to the last photo on the journal and click to enlarge. The strike point is arrowed at the bottom of the swan neck. The fitter hit it so hard it deformed the metal. "Helped me with my anger management problems no end", he said.
OK. I forgot to mention that it's a good idea to soak the brass collar bearing cover with WD40 the day before to help it slide up when you hit the swan neck.