Welcome to the Strelets Forum.
Please feel free to discuss any aspect of 1/72 scale plastic figures, not simply Strelets.
If you have any questions about our products then we will answer them here.
A month or so ago someone started a tread regarding the issue of getting the wrong spruce of soldiers put in a box from a different time period. I chimmed in that I hadn't had that happen. LOL I shouldn't have done that because I got a spruce of Visagoths mixed in with my Franks (HaT) in my most recient purchase. As the guy so eloquently put it "Life is like a box of chocolates, you never know what you are going to get."
I feel like a real collector now!
Bought the HaT Persian Med Cav a few years back, and found the box full of Greek cav. Took it back and exchanged it, but the same box with the wrong contents was still on the shelf for ages afterwards. (To be fair, wasn't a proper hobbies shop anyway, as the local council rates drove those well out from the town centre ages ago.)
You guys know that if you e-mail HaT with your complaint, they will send you the 'lost' figures pronto.
They're good people, those HaTs.
yes they are! Hat will replace anything that is wrong or missing. i've had quite a few (in the broad scheme of things) wrong sprues & missing parts. Hat has always been willing to make it right at there cost. Hat bashers can say what they want, but i don't know of any other soldier company that will do this & do it as quickly as Hat does!
I am not sure of your countries of origin but in the UK if goods are not as described on the box you can get a full refund or replacement from your retailer/seller.
If a retailer puts them back on the shelf they risk offending more customers and the Trading Standards people -not very bright.
The sale of goods act relates to:
" (a) fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety, and
If you examine the goods in the shop and agree they are OK then this makes the above conditions void.
The act recognises that the defect has to materially alter the quality of the goods. If you are offended by the inaccurate drawing of a Roman on the box art that is deemed to be trivial. A wrong sprue is a packing mistake but also a defect ( ie 36 figures supplied instead of 48).
The sale of goods act has a time limit:
"The buyer is also deemed to have accepted the goods when after the lapse of a reasonable time he retains the goods without intimating to the seller that he has rejected them."
Writing to manufacturers may take a long time to get a reply and your retailer/seller is entitled to reject your claim if a reasonable time has elapsed before you complain.
Has anybody had problems with Strelets packing? I have found their little boxes always full of what I am expecting. Well done Strelets.
thank you for your message, to be frank, we had on several occasions packing mistakes that we had to rectify. For some strange coincidence the guys that had this problem were all living around Liverpool. Is it some special place bad for collectors?
I get my Strelets figures from F and S who are based in Audenshaw not too far from Liverpool in fact near Manchester. Strange for the complaints to cluster as they would probably be distributed from Hannants. Hobbyists are very fuzzy on their rights and usually go to the manufacturer rather than the retailer. The retailer may be unaware of a fault whereas they could easily check with the customer in the shop and return the stock.
This is probably why Revell and Italeri put seals on their boxes.
Maybe my Strelets WWI Russian Cavalry is going to contain all horses when they arrive. Remember 1 sprue figures 2 sprue horses and no drinking on the job.
I have got many, far too many, boxes of Airfix, Hat, Esci, Matchbox and so on and never a mistake. I must be lucky so I better not tempt fate.
Liverpool is probably bad for collectors of Manchester United or Chelsea stickers in their cars.
Strelets has found a little Bermuda triangle or the Bootle triangle as it should be known.
I read your post this AM, then I went to my local hobby shop where I picked up a set of Dacians. Low and behold it contained three sprues of Dacians and one sprue of Ancient Germans! I'll be sending HaT an email.
As per my e mail above;
Don't forget to let your shop/supplier know if there is a fault. They can send the batch back otherwise they will carry on selling them.