Welcome to the Strelets Forum. Please feel free to discuss any aspect of 1/72 scale plastic figures, not simply Strelets. If you have any questions about our products then we will answer them here.
The ACW command set is me, Wayne is the ACW marching ,Sander who is not very active here is the 7yw command . The story is we were active for a long time on the old forum and a trust was built over time, looking back I think it was a thank you for loyalty shown over a lot of years.
It's good to hear that HAT will continue.
But especially if you have production and delivery problems, then you have to give this information to your customers. In today's world, a lack of activity and poor customer care is a great danger for a company. Communicate openly and actively with your customers about the current problems and your plans for the future.
You will find a lot of understanding.....but silence and passivity will drive your customers away...