I’m sorry to hear about your troubles. There’s nothing more frustrating than paying for something and not receiving it. And worse still unable to get a refund or even a response! That is no way to conduct a business. He should be ashamed! I would recommend drum and flag next time my friend, very reliable and swift with every order I’ve made. I even had trouble recently with some figures missing in the new sets that I posted on here, I received an email that day asking if my purchase was ok and the missing figures within 2 days. That’s how you do it.
Yes, that is my experience too. Drum and Flag are at the completely opposite end of the spectrum. You get friendly, efficient, professional service from Rupert, excellent communication and responsiveness—not to mention a great range of offerings and good prices. Like you I have had one, minor mistake in packing and it was rectified immediately. A vendor you can trust and enjoy purchasing from.
Fortunately my positive experience with vendors greatly outnumber this bad one. They just serve to make this stand out, particularly because as it has been so useless.