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Re: Non-supply from a vendor

Dear Alexandre,

Thank you very much for replying. I am sorry that you have suffered the same problem. You are generous in saying "not very serious", I'd call it a rip-off and a complete corruption of the vendor-purchaser contract. I went back to my records and I had first tried to contact back in November 2019 to see what was happening. Unfortunately I did not even think of trying to get PayPal to recoup my money as one does not expect this to happen--particularly when past experiences were okay. Sadly I am not talking about a small order/amount of money.

I tried the Facebook route. There is a 'contact' button on their Facebook page and it redirects you too... the website. It would be funny if it were not serious. I posted a message through the Facebook chat option and, guess what? No reply in two days.

Hopeless, rip-off, dis-honourable and basically criminal.

Regards, James

Re: Non-supply from a vendor

I’m sorry to hear about your troubles. There’s nothing more frustrating than paying for something and not receiving it. And worse still unable to get a refund or even a response! That is no way to conduct a business. He should be ashamed! I would recommend drum and flag next time my friend, very reliable and swift with every order I’ve made. I even had trouble recently with some figures missing in the new sets that I posted on here, I received an email that day asking if my purchase was ok and the missing figures within 2 days. That’s how you do it.

Re: Non-supply from a vendor

Dear Jimmy,

Yes, that is my experience too. Drum and Flag are at the completely opposite end of the spectrum. You get friendly, efficient, professional service from Rupert, excellent communication and responsiveness—not to mention a great range of offerings and good prices. Like you I have had one, minor mistake in packing and it was rectified immediately. A vendor you can trust and enjoy purchasing from.

Fortunately my positive experience with vendors greatly outnumber this bad one. They just serve to make this stand out, particularly because as it has been so useless.

Thank you for your comments.

Regards, James

Re: Non-supply from a vendor

Late as always but yes Rupert at Drum and Flag has always been very good.